Hairqueen.com offers following shipping options to United States:
1. Standard Shipping UPS/USPS (4-5 Business days)
2. UPS 3 Day Select (3-4 Business days)
3. UPS 2nd day Air (2-3 Business days)
4. UPS Next Day Air (1-2 Business days)
For more information about our international shipping options visit our International Shipping Page
*If you do not have a physical address where UPS can deliver, please specify on comment line to USPS only.
*Standard Shipping will ship via UPS or USPS at our discretion unless specified. Shipping charges are added automatically at checkout, and order confirmations are sent to the email address immediately after the order has been placed.
To protect cardholder's, Hairqueen reserves the right to send orders to the billing address if a differing shipping address cannot be verified via email or phone. Orders may also be automatically rejected if the entered billing address does not match cardholder information. Some orders may be automatically rejected if the order has suspected fictitious information.
Any domestic package over $100 in product value may require a signature confirmation and will only be shipped via UPS. We do this to ensure safety for our customers and to have the packages successfully delivered. If for any reason you are unable to sign for the package upon the estimated delivery date, you can contact ups to schedule a pick up time or to reschedule a delivery date. Any packages that have been requested by customer to ship via an alternate carrier such as USPS (United States Postal Service), we will NOT be responsible if the package gets lost after or before delivery has been made. Any packages that are rerouted back to us will incur extra shipping fees to have the package redelivered.
Address Change/Update Policy. Any address change request made via e-mail or phone after the order has been processed and during the transit via UPS will be charged $10.00 automatically upon customer's request to change or update address.
Lost or Stolen Packages
Hairqueen.com will not be responsible for stolen packages after the merchandise has been confirmed to have delivered according to our tracking system. We will do our best to inquire USPS and UPS to help you assist in retrieving your package. If the package was left by UPS and you do not have your package, please Contact Us immediately for us to start an investigation with UPS. They will complete the investigation within 7 business days. We will reship the package at this point by requiring signature for the replacement. Hairqueen.com will not reship any replacement package without the completed investigation by UPS.
Risk of Loss
Hairqueen.com makes every effort possible to prepare and ship out items in a timely manner. Once item(s) leave our warehouse, risk of loss is passed on to the purchaser and we cannot be held responsible for any items that have yet to arrive in customers possession. We will be glad to prepare a case with the United States Postal Service in order to have them investigate where the item is. The USPS will then contact customer and will do its best to resolve the situation. We cannot be held responsible and will not be able to refund or send a replacement due to loss, stolen packages, or late arrivals.
Additional S&H Charges
For any shipment returned to us due to a bad address, refusal upon delivery, or any other reason, there will be an additional shipping & handling charge of new shipping charge or 25% of your order total if undeliverable. Shipping charges incurred are non-refundable.
UPS is United Parcel Service. All Next Day/Express and 2nd day Air, 3 Day Select Services are referred to the actual TRANSIT TIME, not referred to the actual order processing time. Additional processing time may take up to 48 hours.
Please note that 3Day Select, 2nd Day Air, Next Day Air, does not count Saturday or Sunday as a business day. Some destinations, Next Day or 2nd Day Air will not guarantee the exact delivery date due to location circumstances. UPS does not run on weekends. If a customermust receive an express order on SAT, please specify on the comment line. Additional $15.00 surcharge will apply automatically in addition to the express shipping charge.
For more information about UPS or to track your UPS package, UPS (United Parcel Service)
USPS is United States Postal Services. We utilize delivery confirmation # attached to all orders that ship via Postal Services. For more information about USPS or to track your USPS Package, USPS (United States Postal Services)
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as a business day and should be considered when calculating shipping times.
APO, FPO, & MPO Military Installation
Hairqueen.com always ship to the all and above military destinations. Please choose Military APO, FPO , & MPO Shipping method and choose US (United States) as ship to country. For the city, please enter either APO or FPO and for the state, enterAP or AE. Any other shipping method or other country as ship to destination will cause delay or extra charges.
Hairqueen.com is the fastest shipper online for APO, FPO, & MPO addresses. Please enter your ship to address very carefully after reveiwing all info. All of the military destinations packages are shipped via USPS Priority mail.
We cannot ship via a traceable method to any post office boxes, including APO, FPO, DPO, or MPO military installations. Deivery times are not guaranteed nor can the package be tracked until the package reaches its destination base. Usual delivery times for military installations are 7-10 business days. Some locations may take longer.
Shipping Handling Fee Information: If you have not received your merchandise in 75 days, notify us via email Order Status! to start a claim.
We can only claim for insurance after 75 days if the package is claimed not received by customer according to United States Postal Services. The customer will be notified AFTER we've heard from the USPS regarding the claim within 7 business days. The turn around time for claims from the USPS is approximately 4-6 weeks. The customer will not be paid in advance for the lost packages. We will reship the replacement package only with a written consent in which if the customer receives the prior package, either customer will return package to us at customer's expense or we have the right to recharge the customer for replacement package and previous shipping charges as well. Therefore, we CANNOT GUARANTEE any delivery times to APO, FPO, & MPO addresses. Some packages being claimed not received has made its way to the customer with delay!
Please do understand that we do have to abide the above policy.
Hairqueen.com is one of the fastest shippers on the Internet. If you place your order Monday - Friday before 12 Noon Eastern Time the order will usually ship the same day, but is not guaranteed. Orders placed after the 12:00 Noon Eastern Time cutoff will usually ship the next business day. Most orders are shipped within 24-48 hours. Orders placed between Friday 12:00 PM Eastern Time and Monday 12:00 PM Eastern Time will usually ship that Monday.If you are unsure of the guaranteed date, please specify on the comment line when you need theorder by. If the date can not be met, we will contact you for other options. Customers who do not specify a needed delivery date, Hairqueen.com do not guarantee any specific delivery dates.
On occasion, however, we may have fewer items in stock than what you order. Should this happen, if the item is discontinued, we will ship you what we have and adjust the amount of your purchase accordingly. If the item is just temporarily out of stock, we will leave the back-ordered item live so we may ship them as soon as they arrive.
If back ordered item(s) are not received in a reasonable length of time, please e-mail us at firstname.lastname@example.org
Shipping Transit Time
Estimated shipping times from our Warehouse.
Shipping prices based on shipping transit times and order subtotal.